Privacy Policy

1. Who we are

Hotel Rate Check is an online hotel booking service operated by 786 Infinite Ltd, a company registered in England and Wales. You can contact us at quotes@hotelratecheck.com.

2. Information we collect

When you make a booking enquiry or booking, we may collect:

• Your name
• Your email address
• Your phone number, if provided
• Hotel name and destination
• Check-in and check-out dates
• Guest numbers
• Any notes or information you send us

3. How we use your information

We use your information to:

• Respond to your booking enquiry
• Check available hotel rates with our supply partners
• Send you quotes or booking information
• Deal with payment, confirmation and customer service
• Keep business and legal records
• Improve our website and enquiry process

4. Lawful basis

We normally process your information because it is necessary to respond to your enquiry, take steps before entering into a booking contract, provide our service, meet legal obligations, or pursue our legitimate business interests in operating and improving Hotel Rate Check.

5. Sharing your information

We may share relevant booking details with hotel suppliers, booking partners, payment providers, email providers, website hosting providers and professional advisers where needed to provide our service or run the business.

We do not sell your personal information.

Some hotels and suppliers are located outside the UK and the European Economic Area (EEA). Where we transfer your information internationally, we take steps intended to ensure an appropriate level of protection in line with applicable data protection law.

Card payments are processed by our payment provider on their secure, hosted payment pages. We do not see or store your full card details.

6. Forms and website providers

Our website uses trusted third-party services to host the site, receive enquiry forms and deliver email notifications. These providers may process information on our behalf so that your enquiry can be received and answered.

7. How long we keep information

We keep enquiry and booking information only for as long as needed for customer service, business records, legal, accounting, tax, fraud prevention and dispute handling purposes.

If you make an enquiry but do not book, we may keep the enquiry for a reasonable period so we can deal with follow-up questions.

8. Your rights

Depending on the situation, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to data portability and to complain to the UK Information Commissioner’s Office.

To make a privacy request, email quotes@hotelratecheck.com.

9. Data protection requests

If you want to access, correct, delete or restrict the personal information we hold about you, email quotes@hotelratecheck.com.

For security, we may need to confirm your identity before providing, changing or deleting personal information. We will handle data protection requests as soon as reasonably possible and in line with applicable data protection law.

10. Security

We use reasonable steps to protect the information we receive. No website, email system or online service can be guaranteed to be completely secure.

11. Updates

We may update this privacy policy from time to time. The latest version will be shown on this page.