Privacy Policy

1. Who we are

Hotel Rate Check is a hotel rate checking service. You can contact us at quotes@hotelratecheck.com.

2. Information we collect

When you submit a hotel rate check enquiry, we may collect:

• Your name
• Your email address
• Your phone number, if provided
• Hotel name and destination
• Check-in and check-out dates
• Guest numbers
• The price you found
• Any notes or information you send us

3. How we use your information

We use your information to:

• Respond to your hotel rate check enquiry
• Check available hotel rates with supply partners
• Send you quotes or booking information
• Deal with payment, confirmation and customer service
• Keep business and legal records
• Improve our website and enquiry process

4. Lawful basis

We normally process your information because it is necessary to respond to your enquiry, take steps before entering into a booking contract, provide our service, meet legal obligations, or pursue our legitimate business interests in operating and improving Hotel Rate Check.

5. Sharing your information

We may share relevant booking details with hotel suppliers, booking partners, payment providers, email providers, website hosting providers and professional advisers where needed to provide our service or run the business.

We do not sell your personal information.

6. Forms and website providers

Our website uses trusted third-party services to host the site, receive enquiry forms and deliver email notifications. These providers may process information on our behalf so that your enquiry can be received and answered.

7. How long we keep information

We keep enquiry and booking information only for as long as needed for customer service, business records, legal, accounting, tax, fraud prevention and dispute handling purposes.

If you make an enquiry but do not book, we may keep the enquiry for a reasonable period so we can deal with follow-up questions.

8. Your rights

Depending on the situation, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to data portability and to complain to the UK Information Commissioner’s Office.

To make a privacy request, email quotes@hotelratecheck.com.

9. Data protection requests

If you want to access, correct, delete or restrict the personal information we hold about you, email quotes@hotelratecheck.com.

For security, we may need to confirm your identity before providing, changing or deleting personal information. We will handle data protection requests as soon as reasonably possible and in line with applicable data protection law.

10. Security

We use reasonable steps to protect the information we receive. No website, email system or online service can be guaranteed to be completely secure.

11. Updates

We may update this privacy policy from time to time. The latest version will be shown on this page.